Terms and Conditions

We have some simple rules and guidelines which need to be read and followed in order to access and successfully use our products and platform. November 2017


Felcana (“us”, “we”, or “our”) designs products that monitor pet health & behaviour (the “Devices”), operates www.felcana.com (individually the “Website” and collectively with its sub-domains, the “Websites”), and the Felcana mobile applications (each an “App” and collectively the “Apps”). The Devices, Websites, and Apps are collectively referred to as the Felcana “Service” or Felcana “Platform”.

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the Service. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. If you disagree with any part of the terms, then you do not have permission to access the Service.

Subject to your acceptance of and adherence to these Terms, Felcana hereby grants you a limited, non-exclusive license to utilize the Service as set forth herein. By your affirmative actions of registering for and/or using the Service, you signify your agreement to these Terms and our Privacy Policy and consent to allow Felcana to communicate with you electronically regarding the Service.


By accessing the website at https://www.felcana.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Felcana's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Felcana's website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Felcana at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on Felcana's website are provided on an 'as is' basis. Felcana makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Felcana does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


By creating a user account (“Account”) on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.


If you wish to make a purchase through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your ACH information, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product availability, errors in product pricing or description, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

For detail of our Return and Refund policy, please click here.


When you create an Account with us, you represent and warrant that you are above the age of 13, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your Account on the Service.  If you are 13 or older but under the age of 18, you should review the Terms with your parent or guardian to make sure that you and your parent or guardian understand them.

Full use of the Service requires compatible Felcana products, Internet access, and certain software; may require periodic updates; and may be affected by the performance of these factors. The Service is not a guaranteed part of any third party product or service offering, and no purchase or obtaining of any third party product or service shall be construed to represent or guarantee you access to the Service.

You are responsible for maintaining the confidentiality of your Account and password, including but not limited to restricting access to your computer and/or Account. You agree to accept responsibility for any and all activities or actions that occur under your Account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.

We reserve the right to refuse service, terminate your Account, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property

The Service and its original content (excluding User Content), features and functionality are and will remain the exclusive property of Felcana. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Felcana.

You may not reproduce, distribute, modify or create derivative works of, publicly display (including by framing any content), or commercially exploit any part of the Service except as necessary to view the content therein and to create a reasonable number of copies of portions of such content (without modification) for your personal, non-commercial use.

If you violate any of these Terms of Use, your permission to use the Service automatically terminates and you must immediately destroy any copies you have made of any portion of the Service.


In no event shall Felcana or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Felcana's website, even if Felcana or a Felcana authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of materials

The materials appearing on Felcana website could include technical, typographical, or photographic errors. Felcana does not warrant that any of the materials on its website are accurate, complete or current. Felcana may make changes to the materials contained on its website at any time without notice. However, Felcana does not make any commitment to update the materials.



Felcana has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Felcana of the site. Use of any such linked website is at the user's own risk.


We may terminate or suspend your Account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

You can deactivate your Account by contacting us at info@felcana.com

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 


Felcana may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.


Governing Law

These terms and conditions are governed by and construed in accordance with the English law and you irrevocably submit to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about our Terms of Service, please contact us at info@felcana.com.